The main reason behind the growth of The Drain Surgeon is simple: We treat customers better than anyone else!
We know you have choices. You can get plumbing services from any of numerous plumbing companies. However, we’re convinced that when it comes to providing the best service, we’re your only choice. Providing a superior level of customer service is an all-consuming passion for us and an achievement in which we take immense pride. We aspire to provide quality craftsmanship and professionalism with every job to which we are dispatched. Customer satisfaction on every job preformed is our company’s primary goal. Friendly, courteous, knowledgeable and totally committed to serving you better than anyone else. That’s what The Drain Surgeon is all about!
The Drain Surgeon Group, established 1979, operates nationally under the brand names of The Drain Surgeon and The Electro Surgeon. Controlled from a dedicated head office premises in Hatfield, Pretoria, our network currently consists of 36 franchised areas and provides a true and literal 24-hour service, 7 days a week and at no extra charge. Founder and Managing Director Glenn Pratt is a master plumber and was the past Vice President of the Institute of Plumbing South Africa (IOPSA). We are also members of several professional bodies and subscribe to the highest ethical standards in all our dealings. The Drain Surgeon is now the largest plumbing repair company in the southern hemisphere.
Companies offering plumbing and electrical repair services are not in short supply. Why then should you decide to deal with us? In a nutshell, because of our service attitude! Our statement that we excel in this regard is no idle statement, as the following facts show.
In addition, we service 98% of the embassies located in Pretoria. Insurance repairs are our speciality. We are currently with Santam; Commercial & Industrial Acceptances; Corporate Sure; Mutual & Federal; Zurich Insurance; Quicksure; Hollard.
The Drain Surgeon Franchising Africa (Pty) Ltd is a full member of The Franchise Association of South Africa (FASA) and operates its franchise opportunity in accordance with FASA Code of Ethics and Business Practices.