About The Drain Surgeon

Frequently asked questions and plumbing tips

How do I unclog a drain at home?

To unclog a drain, first check that the plug is opening fully and remove any hair or debris. Use a plunger with water to create pressure. If that fails, try a chemical drain cleaner carefully. If the drain remains clogged, contact a professional drain unblocking service.

What causes water hammer in pipes?

Water hammer is a loud banging noise caused by sudden water flow stoppage. It’s often due to high water pressure or lack of air chambers. Installing water hammer arrestors or adjusting shutoff valves can reduce the problem.

Why is my tap making a squeaking noise?

Squeaking usually occurs in hot water pipes as they expand and move within their mounting straps. The friction causes the squeak. Cushioning pipes with rubber or adjusting their straps can help. If it continues, consider pipe repair assistance from a professional.

Is it safe to use chemical drain cleaners?

Chemical cleaners can damage older or plastic pipes and may stain surfaces. Use them sparingly and only as a temporary solution. For stubborn clogs, consider safe drain cleaning by a professional.

What should I do if a pipe bursts?

Turn off the main shutoff valve immediately. Open nearby taps to drain excess water. Then call an emergency burst pipe repair service to assess and replace the damaged pipe.

How do I know if my drain is blocked?

Common signs of a blocked drain include gurgling sounds, slow draining, foul smells, or water backing up. If you notice any of these, schedule a blocked drain inspection with a plumbing expert.

Why does my shower have weak water pressure?

Weak pressure may be caused by mineral buildup in the showerhead. Clean outlet holes with a pin or soak the head in vinegar overnight. If the problem continues, contact a plumbing leak detection service to investigate further.

Where is my main water shutoff valve?

The main shutoff valve is usually near your water meter or along the outside wall. Knowing its exact location is crucial in emergencies like leaks or bursts to quickly stop water flow and minimise damage.

How much will my plumbing job cost?

After assessing your plumbing issue, we’ll provide a fixed quote. Our consultants can offer an initial estimate based on the details you provide over the phone. Contact us for a detailed plumbing cost estimate.

How much does a plumbing inspection cost?

Drain Surgeon offers free inspections for businesses, schools, and hospitals with recurring plumbing or drain problems. The inspection includes a full walk-through and a CCTV drain inspection service if needed.

How can I prevent my geyser from bursting?

Schedule regular maintenance with a qualified plumber to check for wear, corrosion, or pressure issues. Installing a pressure control valve also helps regulate water pressure inside the tank. To stay safe, explore our burst geyser services for professional inspections and repairs.

What is the difference between hard and soft water?

Hard water contains more calcium and magnesium than soft water. The problem can be addressed by adding sodium which acts as a water softener. The water softener process has to be regenerated and recharged from time to time.

What should I do if my tap won’t shut off?

If your tap keeps running, first try turning off the water at the shutoff valve beneath the sink. If there isn’t one, switch off the main water supply outside your home. Then repair or replace the tap, or contact a professional for urgent tap or pipe repair.

Why is my hot water tap steaming or too hot?

Steaming water usually means your geyser is overheating. Open all hot taps to release pressure, turn off the geyser’s power, and wait for water to cool. Then call a geyser repair service to inspect the thermostat or safety valve and prevent future overheating.

Why is my water pressure low?

Low water pressure may be caused by blocked pipes, mineral buildup, or hidden leaks. Our team can diagnose the issue and fix it quickly. Visit our general plumbing services to learn more.

What should I do if my toilet keeps running?

Turn off the water supply at the shut-off valve behind the toilet by turning it clockwise. Then lift the tank lid to check if the flapper, float, or chain is stuck or misaligned. If you're unsure or the problem continues, contact our emergency plumbing services for fast assistance.

Why is my water bill so high?

A sudden spike in your water bill may be caused by a hidden leak, a running toilet, or outdated plumbing parts using more water than necessary. If you're unsure, our leak detection services can help locate and resolve the issue quickly.

What should I do if my geyser is leaking?

Turn off the water supply to the geyser and contact a professional plumber right away. A leaking geyser can lead to serious water damage if not handled quickly. For urgent help, see our geyser repair and replacement services.