Louise van Niekerk
Good service in Johannesburg has unfortunately become a scarce commodity. I have used the Drain Surgeon several times and the service has always been good. My latest experience, however, exceeded all my expectations and raised the bar. My house is older than I am and the drain pipes probably date back to WWI. Blocked drains occur regularly and my insurer doesn’t pay for anything that is old (which is why I won’t get life insurance for myself) when my latest problem came wafting in the wind I phoned Drain Surgeon. Exactly on time Thabo and his colleague arrived. They assessed and then Thabo explained to me what they were going to do, how they were going to do it and what the possible outcomes might be. How refreshing to be notified and made to feel part of the process. Thabo identified the problem and again explained in detail what needed to be done, how long it would take to fix and undertook to send a quote. He warned that it was not going to be cheap. I really appreciated it as it gave me time to prepare myself emotionally. Yes it was shocking but because I felt safe in the hands of a professional like Thabo, I agreed. The very next day Thabo was back with his crew. He again kept me in the loop all the time and reported on progress at regular intervals. Thabo really has excellent verbal skills and an engaging personality. Thabo had warned me that the job might have to be done in phases. Phase one was completed successfully and the evidence found underground matched Thabo’s predictions. He explained how the second phase would be tackled and how he suggested it would be done with the least damage to the garden. He then undertook to send a quote. I nearly had a heart attack when I got the steep estimation but what saved my life was again the fact that Thabo had prepared me for this! I am now in the process of selling the family jewels to see if I can scrape together what is needed! Seriously now, you have a jewel in young Thabo and he is truly an asset to your company. I hope you appreciate him. I’m not easily impressed but Thabo ticked all the boxes!
Excellent service provided by technician Tyson and Chemist. After searching the web for drain cleaners and checking Hellopeter.com for references, The Drain Surgeon is not only professional but extremely cost effective. Extremely happy and satisfied customer.
Irma de Beer
I want to thank your team for a job well done today! They were very friendly, professional and helpful. They worked fast but efficient, it was a pleasure dealing with them. And they left the place in a neat way like they found it. I had a good laugh for the lady on the phone, she surely did make me smile! From the start to the end it was comforting and excellent customer service! Thank you! I won't ever use anyone else. I hope I made your and your team's day end with a smile because you deserve it.
Would just like to compliment your team on the excellent service I received this morning. The person who took my call was very friendly and helpful and your team arrived within 15-20 minutes. They were also very friendly and assured me that they would be able to solve our problem - squeaking hot water pipes. Will definitely contact The Drain Surgeon the next time we have a plumbing issue!
Credit must be given where it's due. Unfortunately in these trying times, stressful times, one tends to get lost in the day to day experiences. The gentlemen in question were very professional. When I called to ask for your services your lovely young lady gave me a quote but obviously the job done by the team was more time consuming than I expected. It was a pleasure to pay the extra because I know that the job was well done.
Amar Sing - Magnitech
Thank you for the efficient service. From the logging of the call. To the confirmation of the call. To your guys Alfred and his team getting to sit, and carrying out a flawless fix.
Just wanted to say thank you for your and your team's assistance. The work was efficient and effective; all my plumbing problems have been sorted. The team was professional, friendly and helpful.
I just wanted to convey my thank you and the excellent experience that I enjoyed with your electricians that came out to our place in Hurlingham. They were quick to diagnose a solution, kept me up to date on timings and rectified a difficult problem. I will only use your company going forward.
What your staff were able to remove from our pipes is incredible, I never thought they will be able to open the drain pipe. Your services was prompt, your staff Professional and they know their job. Thank you.
I have previously expressed my gratitude verbally but waned to affirm my gratitude again in writing as I feel the team deserves positive feedback for their dedication and excellent teamwork. I was on site with the team for two days and was very impressed to see your organisations mission that drives your business carried out, from the lady’s at head office asking “How can I make you smile” when answering the phone to the teams excellent workmanship on site. Once again, thank you for your exceptional service. We are looking forward to continuing work together.
Would like to thank the following for absolute excellent service: Kunene and Khoza You are definately an asset to your company.
Whenever I have to make a call to a business to have some repairs or work done, I do it with dread. Not only because of the costs, but because of the quality of work. I can, with utter honesty, say that Drain Surgeon is the only business that I actually look forward to calling. You are not the cheapest, but you are the absolute best. I have made use of Drain Surgeon quite a few times and I have never been disappointed. I never had any cause for complaints. The people who do the repairs are excellent and professional. Your business is one of the few who still have integrity and pride in your work and I thank you for that.
Your guys were excellent! The answer is yes to all the above questions. They are extremely knowledgeable, fixed my problems so quickly when I was quoted thousands of Rands to get the same problems fixed by one of these fly-by-night companies. I learned a hard lesson going through that route and I would much rather pay for proper services, skilled and qualified people. in future. I will highly recommend your company to anyone looking for plumbing or electrical services. I am so relieved everything is fixed and I really liked the fact that I was updated on their time of arrival or if they were running late. That I very much appreciated! Thank you!
I would like to take this opportunity to thank Jozi for his professional and excellent personal skills besides his excellent workmanship that he showed me during a very challenging weekend with no electricity. He truly went the extra mile to assist me. I will never use another company for my plumbing or electrical support. The call centre ladies were also very professional and courteous. The manner in which your employees manage the company's clients is a reflection on your leadership, thank you. Your very pleased client