TERMS AND CONDITIONS

Welcome To The Drain Surgeon "Online Discounted" Services Offer. By Booking With Us, Customers Agree To The Following Terms:

ONLINE BOOKINGS AND DISCOUNTS
  • Online Bookings Qualify For Discounted Labor Prices And Include Travel Time And The First One (1) Hour Of Labor (VAT Excluded).
  • Materials Are Not Included And Will Incur Additional Costs If Required.
  • Labor Exceeding One (1) Hour Will Be Charged Separately.
  • All Prices Quoted Exclude VAT.
ADDITIONAL LABOR AND MATERIALS
  • For Jobs Exceeding One Hour, A Telephonic Quote Will Be Provided For Additional Labor And Materials.
  • Approval And Payment Are Required To Continue Work.
PAYMENT TERMS
  • Payment Must Be Made Immediately Upon Booking Online To Qualify For Discounts.
  • Additional Costs Must Be Paid Promptly To Avoid Delays.
  • Payment Methods: EFT Or Credit Card.
  • No Cash Is Accepted.
  • All Prices Quoted Exclude VAT.
CANCELLATIONS AND RESCHEDULING
  • A Minimum Of 12 Hours’ Notice Is Required For Cancellations Or Rescheduling.
  • Refunds Or Reschedules Are Subject To This Notice Period Via WhatsApp Or Email.
CUSTOMER RESPONSIBILITIES
  • Customers Must Provide Accurate Information During Booking.
  • Customers Must Ensure Unobstructed Access To The Worksite.
WARRANTY AND LIABILITY
  • Workmanship Is Guaranteed For:
    • 10 Days For Blocked Drains
    • 60 Days For Plumbing Repairs
  • Guarantees Apply Only To Fully Paid Work And Cover The Work We Performed.
  • We Are Not Liable For Pre-Existing Issues.
  • We Are Not Liable For Structural Damage, Underground Cables, Irrigation Systems, Gardens, Plaster, Paint, Walls, Or Other Similar Risks.
  • We Are Not Liable For Unforeseen Complications That May Delay Or Alter The Scope Of Work.
PRIVACY
  • Customer Data Is Handled In Accordance With Our Privacy Policy.
  • Customer Information Will Not Be Shared Without Consent.
FORCE MAJEURE
  • We Are Not Liable For Delays Or Failures Due To Events Beyond Our Control.
  • These Events Include, But Are Not Limited To:
    • Extreme Weather
    • Accidents
    • Unforeseen Circumstances
  • Additional Costs May Apply In Such Cases.

By Booking With The Drain Surgeon, Customers Acknowledge And Accept These Terms.

CONTACT US:
Call: +27 861 758 623
Email: info@drainsurgeon.co.za

THE DRAIN SURGEON – RELIABLE PLUMBING SERVICES YOU CAN TRUST!